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Return Policy

All Manish Jewels pieces are hand-made and custom-made to order; therefore we do not accept returns or refunds & exchange.

In exceptional circumstances where we have made a mistake or the item is faulty, we will arrange for the fixing of the item ensuring the item is corrected as per the order. In this case please contact cutomercare@manishjewles.com to discuss your particular situation and to arrange for the amending of the item.

 

Shipping & Returns

  1. Shipping
  • All orders within UAE are shipped using recognized courier and delivery is free of charge.
  • All International orders are shipped using FedEX, DHL or Trans Guard

 

  1. Taxes and Duties

For all orders, please note that the customer is responsible for any tax and duties on orders required to go through customs. The taxes (if any) are determined as per the individual’s country and we are unable to pre-calculate these fees therefore, is completely out of our control. Please contact us on cs@manishjewels.com or call us on +971 4 3471666

 

  1. Delivery time

Manish Jewels pieces are available in our stores and boutique in Dubai, however all handmade & custom order may take up to 2-3 weeks to be prepared for shipment. We will always strive to fulfill your order in a timely manner but due to our stringent quality control policies and handmade nature of our products we ask that all customers be aware of this production window. In most cases, pieces are shipped within 10 business days. Please email cutomercare@manishjewles.com or call us on +971 4 3471666 if you have any urgent shipping requests. 

 

  1. Returns

Manish Jewels strives for outstanding customer service and wants all customers to be satisfied with their purchase. However, as each piece is handmade to order, outside of repairs and issuing a claim for defect, we do not accept returns / exchange or refunds. If your piece has been damaged or is defective upon receipt please email cs@manishjewels.com or call us on +971 4 3471666 for a repair authorization within 24hrs of receiving your order. 

In the unlikely event of your jewelry being defective (i.e. missing a stone) within a 90 day period please email cutomercare@manishjewles.com or call us on +971 4 3471666 immediately so that we can do our best to help you.

 

Manish Jewels is not responsible for items damaged or lost in transit. We do NOT refund shipping charges on returned items.

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