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Shipping Policy

Shipping of the order from www.manishjewels.com is safe, secure, and hassle-free. Every product purchased from this website will reach your doorstep in a durable condition and in tamper-proof packing. Our courier partner is Fed-Ex and the shipping AWB number is provided after we ship the order via email.

 

Shipping Charges:

 

We ship all orders through our trusted courier partner FedEx. Free Shipping for all orders within UAE. Shipping is free for products above AED 3000 internationally. 

 

Import Taxes and Duties:

 

We ship the products from Dubai after completing all export documentation, however, all shipments undergo custom clearance in each destination country. The custom clearance team of FedEx will complete all custom clearance formalities and if the customer is liable to pay any import duty and taxes the same shall be informed by the FedEx team to the customer before delivery. Customers need to pay such an amount before taking the delivery. It is thereby advisable for all our customers to check their country import rules, duties and taxes before placing the order.

 

Delivery to Identified Person

 

Customers must enter the correct details of Consignee/Recipient Name (as it is stated in their photo identification that is approved by the Government) with complete Address, nearby landmark, postal code, and contact number for hassle-free delivery.

 

As the product reaches the destination, at the time of delivery, the recipient will have to provide any of the government recognised below identity proofs or address proof to collect the product:

We make sure that delivery is made with the help of the courier agent after checking the identity proof of the recipient and the courier agent confirms the same. To make sure that the delivery is safe and secured, the courier agent will note down details of the recipient's identity proof. During this process, the receiver is expected to cooperate with the agent by providing original copies of identity proof.

 

Delivery location:

 

Orders can be delivered to residential and commercial locations only. The delivery of the orders cannot be done in any public places like malls, hotels, restaurants, hostels, on-road, etc.

 

If at all the recipient is unavailable during the time of delivery, the courier company will try making 3 attempts to deliver the product. In case you are still not reachable/available, the same will be returned to our office from where the product has been dispatched (Dubai). In case the customer does not accept the delivery, the return shipping charges along with import duty in Dubai will be borne by the customer and the same shall be deducted from the customer’s amount. So please make sure you are available during the delivery of the shipment.

 

Manish holds the right to change this policy at any time without prior notice. If any changes are made, the revised policy shall be posted on this website.

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