Book An Appointment
Return & Exchange Policy
Home  
Return & Exchange Policy

Engagement rings and other customized products are non-refundable.

 

In exceptional circumstances where we have made a mistake or the item is faulty, we will arrange for the fixing of the item ensuring the item is corrected as per the order. 

In this case, please contact cs@manishjewels.com to discuss your situation and to arrange for the amending of the item.

 

Shipping & Returns 

 

1. Shipping 

·      All UAE and International orders are shipped using FedEx. 

·      All orders within UAE are shipped free of charge. 

·      Shipping costs are calculated according to your country at checkout.

 

2. Taxes and Duties 

For all orders, please note that the customer is responsible for any tax and duties on orders required to go through customs. The taxes (if any) are determined as per the individual’s country and we are unable to pre-calculate these fees, therefore, is completely out of our control.

 

3. Delivery time 

Manish Jewellers LLC pieces are handmade made to order and may take up to 2-3 weeks to be prepared for shipment. We will always strive to fulfill your order in a timely manner but due to the handmade nature of our products, we ask that all customers be aware of this production window. In most cases, pieces are shipped within 10-14 business days. Please email cs@manishjewels.com if you have any urgent shipping requests. 

 

4. Returns 

Manish Jewellers LLC strives for outstanding customer service and wants all customers to be satisfied with their purchases. If your non-customised piece has been damaged or is defective upon receipt, please email cs@manishjewels.com or Whatsapp +971 56 114 6083 for a repair authorisation within 24hrs of receiving your order. 

 

In the unlikely event of your jewellery being defective (i.e., missing a stone) within a 90-day period please email cs@manishjewels.com immediately so that we can do our best to help you.

 

Manish Jewellers LLC is not responsible for items damaged or lost in transit. We do NOT refund shipping charges on returned items.

 

Sign Up For Our Newsletter
Copyright © MANISH
All Rights Reserved
;